Effective Date:2026/2/18

Digital Products Policy
At PrintVault Studio, we provide high-quality digital PDF templates. Due to the nature of digital downloads, all sales are considered final. Once a digital file has been downloaded or accessed, it cannot be “returned” in the traditional sense.

Refunds and Exchanges
Because you gain immediate access to the digital files upon purchase, we generally do not offer refunds, exchanges, or cancellations for any digital products. We strongly encourage you to read the product descriptions carefully and review the preview images before making a purchase to ensure the template meets your needs.

Exceptions
We stand behind the quality of our products. We may, at our sole discretion, issue a refund or provide an exchange under the following exceptional circumstances:

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Duplicate Purchase: You accidentally purchased the exact same digital item twice.

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Corrupted File: The file you downloaded is corrupted, defective, or missing essential pages, and we are unable to provide a working replacement within a reasonable timeframe.

Customer Support
Your satisfaction is our priority. If you experience any issues with your template, such as difficulty opening the file, formatting problems, or if you need assistance understanding how to use the product, please do not hesitate to reach out.

Contact us at ScottBishop9945@outlook.com with your order number and a description of the issue. We are always happy to help you resolve any technical problems.